Track My Order
How to track your order?
Once your order has been packed and dispatched, we will send you an email with your tracking number and a direct link to track your parcel.
If you cannot find this email, please check your junk or spam folder first. Alternatively, contact us with your order number and we will resend your tracking details right away.
When will tracking start working?
• Orders are dispatched within 1–2 working days from when you place your order
• Tracking links can take up to 24 hours to show the first scan once handed over to the courier
• If you see no updates after 2 full working days, please get in touch and we will check this for you
What you will need
To track your parcel or ask for help, please have your order number ready, this is found in your order confirmation email and starts with #, for example #1002.
If your order is delayed or missing
If your order has not arrived within 5 working days after dispatch, please contact us immediately. We will raise an enquiry with the courier and resolve this for you quickly.
Can I change my delivery address?
We can update your address details only before your order is dispatched. Please message us as soon as possible with your order number and correct address. Once your parcel is sent out, we are unable to make any changes.